General Terms and Conditions
The Tour Operator is a legal entity “Varna City Tour” Ltd, owner of the website https://tours4you.online , incorporated in Bulgaria, with seat and registered office: 9 A, “Yanaki Bogdanov” St., Varna 9000, entered in the Commercial Register of the Republic of Bulgaria under Unique Id No 200978370.
The Tour Operator is a holder of the necessary registration certificate PK-01-65-41 for tour operator, issued on 04/03/2014 by the Ministry of Economy, Energy and Tourism of the Republic of Bulgaria.
The Tour Operator hereby warrants and represents that:
– all vehicles providing the service (excursion) are insured as required by the Bulgarian law and at the date of providing the service they have valid insurance policies.
– all vehicles providing the service (excursion) comply with all health & safety local, regional and national requirement in accordance with the Bulgarian law.
– health & safety requirements apply equally to all vehicles of the Tour Operator, whether owned or leased, or long-term or short-term rented by other SUBCONTRACTORS. In all cases, the Tour Operator Company shall be responsible for ensuring full compliance with safety & health requirements.
Customer can be any individual over the age of 18 or a legal entity, which has made a valid booking and has paid for the service (excursion).
Each customer shall, prior to completion of the reservation form and providing payment for the service, become familiar with the contents of this General Terms and Conditions and explicitly confirm that he/she has read them, understands them and agrees with their contents. Provided that the reservation refers to several passengers it shall be assumed that the person, making the booking, confirms on behalf of the other passengers that they agree with these general terms and conditions.
Booking and Payment
Each customer is required to fill in the required information in the reservation form, providing complete and accurate information on: date of excursion, city / resort, number of passengers, exact time of departure. Infants and children are included in the total number of passengers and listing them in the reservation form is mandatory.
To finalize the reservation, the customer should pay the price specified in the reservation form using a debit or a credit card.
The Tour Operator shall not be held liable and shall not refund amounts if your Card Issuer charges you with a transaction fee.
The price specified in the reservation form and the invoice is final and includes all fees and taxes due under the Bulgarian law.
Contract of Excursion
The Contract of Excursion (event) between the Customer and the Tour Operator shall be deemed signed from the time, when the Customer makes a valid payment of the service. The Customer shall receive a confirmation of the reservation to the e-mail address entered by him/her in the reservation form.
To receive the service and prior to its start, the Customer should provide the Tour Operator a hard copy confirmation of the reservation. If you do not receive a confirmation of your reservation to your e-mail address, even you have made a valid payment, or if you forget or lose the confirmation, please contact us immediately at email@example.com or on the emergency phone numbers +359899 903 580 or +359897 903 580. In addition to the confirmation, the Customer shall also receive an invoice for the payment.
The Tour Operator shall accept excursion bookings made not later than 24 hours before the time of travel. When completing the reservation form, the Customer shall provide information on any disabled passengers, using wheelchairs or needing special care when traveling, so we can take the appropriate measures and provide the most appropriate vehicle for the purpose.
The Customer may make changes to the reservation in terms of the number of passengers, date of the event, time of travel, etc. not later than 24 hours prior to the time of the excursion on the following emergency phone numbers +359899 903 580 or +359897 903 580, or at e-mails firstname.lastname@example.org.
The Tour Operator shall not be liable if the excursion is not carried out due to inaccurate, incomplete or false information provided by the Customer when filling in the reservation form, and if the Customer fails to notify any changes in his journey.
Terms and Conditions of Performing the Excursion
The Tour Operator reserves the right to refuse to perform the excursion (event) to a person, who is or appears to be under the influence of alcohol or drugs or whose behaviour is considered to pose a threat to the driver, the vehicle or other passengers. In such cases, the Customer shall not be entitled to any refund for the price paid by him/her to the Tour Operator.
The exact time of the excursion shall be specified by the Customer upon booking. The Customer should comply with the requirement to appear at that location at the appointed time. The Tour Operator shall not be responsible if the passenger is late for the excursion.
Cancellation of the Service (Excursion)
The Customer shall have the right to cancel the service/ excursion without owing penalty within 48 / forty-eight / and more hours prior to the starting time of the excursion.
The cancellation of the service (excursion) to be made electronically to the following e-mail address: email@example.com
The Tour Operator shall refund the amount to the Customer to the account from which the funds have been charged within 14 /fourteen/ days of the receipt of the notification of cancellation.
The Tour Operator shall not be held liable and shall not refund amounts if your Card Issuer charges you with a fee for the reimbursement. Any bank fees on the refund shall be borne by the Customer.
The Customer shall owe a penalty to the Tour Operator as follows:
-in cancellation of service (excursion) up to 47 / forty-seven / and less hours prior to the starting time of the excursion – a penalty of 100% /one hundred percent/ of the price paid.
-in case the customers do not appear on the date and time specified for the performing of the excursion, he/she is not eligible for refund.
Limitation of Liability/ Disclaimer/ Force Majeure
Under these general terms and conditions, the term “Force Majeure” shall include the following unforeseeable circumstances: technical failure of the vehicle, resulting to impossibility to conduct the event; severe weather conditions such as heavy rain, storm, flood, hail, earthquakes, landslides and other acts of God; when the Tour Operator should obey the orders of the police; traffic accidents and other road incidents; fire, explosion, acts of terrorism, riots; third party’s strikes; roads closed due to traffic accidents, incidents, etc.
The Tour Operator uses the SSL (Secure Sockets Layer) technology to encrypt data and ensure safe credit/ debit card data transmission when booking the service (excursion). SSL is the most popular method used for the secure transmission of credit card data transmission and confidential data transfer on the Internet. Your credit/ debit card data shall be used only once for the needs of the specific reservation.
Customer may make a complaint about the quality of the service within 14 days after the service has been provided, filing a written complaint by e-mail to firstname.lastname@example.org. The complaints should be accompanied by the confirmation of the reservation and the invoice for the excursion made. The Tour Operator shall consider the complaint and send a reply to the Customer within 14 days of the receipt of the complaint.
In case of positive response, the Tour Operator shall refund the price paid by the Customer to the account from which the funds have been charged within 14 /fourteen/ days.
When refunding the amounts approved with regard to the complaint, the Tour Operator shall not be held liable and shall not refund amounts if your Card Issuer charges you with a fee for the reimbursement. Any bank fees on the refund shall be borne by the Customer.
All disputes arising out of or in connection with failure or improper performance of these General Terms and Condition shall be settled through negotiations. Should the agreement fail, the disputes shall be referred to the court of competency in the Republic of Bulgaria and resolved according to Bulgarian law.
The Tour Operator reserves the right to unilaterally change or modify the contents of these General Terms and Conditions without notification. These General Terms and Conditions are effective from 01 May 2019.